GENERAL TERMS AND CONDITIONS OF SALE

These General Terms and Conditions of Sale ("GTC") apply, without restriction or reservation, to all purchases of products ("Products") made through the Misuri website ("Website"), accessible at www.misuri.com, and concluded between Misuri Firenze, a Florentine leather goods company established in 1906, and any consumer or non-professional buyer ("Customer"). For over a century, Misuri has designed and crafted leather bags, jackets, gloves, wallets, belts, and accessories in Florence, combining traditional Italian craftsmanship with timeless design. These GTC govern all online sales made through the Website and define the rights and obligations of both Misuri and its Customers. For the purposes of these GTC, Misuri and the Customer shall collectively be referred to as the "Parties" and individually as a "Party".These GTC prevail over any other conditions and apply exclusively to purchases made through the Website.By placing an order, the Customer confirms having read and accepted these GTC and acknowledges possessing the legal capacity required to enter into a binding agreement.

 

PART 2:

Misuri reserves the right to amend these GTC at any time. The version applicable to the Customer's purchase shall be the one in force on the date the order is placed.Unless proven otherwise, all information recorded within Misuri's systems shall constitute valid evidence of transactions concluded between the Parties.The Products offered for sale are those displayed on the Website at the time of consultation, subject to availability.Each Product page includes a detailed description, photographs, dimensions, materials, colors, and relevant characteristics. While Misuri strives to ensure accurate representation of every item, slight variations may occur due to the handcrafted nature of the products and differences in screen displays. Misuri is committed to preserving the traditions of Florentine leather craftsmanship while maintaining the highest standards of quality, authenticity, and customer service. Every product reflects a heritage developed in the heart of Florence and passed down through generations since 1906.

PART 3:

The Products offered for sale are those displayed on the Website at the time the Customer places an order, subject to availability.Misuri offers a selection of handcrafted leather goods, including handbags, travel bags, wallets, belts, gloves, jackets, and accessories designed and produced in Italy. Many of the collections draw inspiration from the heritage of Florence and the brand's history dating back to 1906.Before placing an order, Customers may consult the essential characteristics of each Product directly on the corresponding product page. Each Product page includes photographs, dimensions, materials, available colors, pricing information, and a description of the Product's features and craftsmanship.Due to the artisanal nature of Misuri's products, slight variations in color, texture, grain, or finishing may occur. Such variations are inherent to genuine leather and traditional handcrafting techniques and shall not be considered defects.While Misuri makes every effort to ensure that product images accurately reflect the Products offered for sale, differences in screen settings and display technologies may result in slight variations between the images shown on the Website and the actual Product received.Misuri reserves the right to modify, discontinue, or update its collections, products, descriptions, pricing, and availability at any time without prior notice.Product offers remain valid while stocks last and only for the period during which the Products are displayed on the Website.Certain Products may be handcrafted, made in limited quantities, personalized, or produced using traditional manufacturing techniques. As a result, availability may occasionally vary and lead times may be extended for specific items.Every Misuri Product is subject to quality control before shipment to ensure it meets the standards of craftsmanship, authenticity, and excellence associated with the Misuri name. Since 1906, these standards have remained at the heart of the brand's commitment to preserving Florentine leather craftsmanship.

PART 4:

All prices displayed on the Website are shown in the applicable local currency and include VAT where required by law.The prices applicable to a Product are those displayed on the Website at the time the Customer places an order.Shipping costs, duties, taxes, and any additional charges are not included in the Product price unless otherwise specified. Any applicable shipping costs will be clearly displayed during checkout before the Customer confirms the order.For orders shipped outside the European Union, customs duties, import taxes, and local fees may be applied by the destination country. These charges are the sole responsibility of the Customer.Misuri reserves the right to modify prices at any time. However, Products will be invoiced based on the prices in effect at the time the order is confirmed.In the event of an obvious pricing error due to a technical, human, or system malfunction, Misuri reserves the right to cancel the order and refund any amount already paid.Ownership of the Products remains with Misuri until full payment has been received. The transfer of risk occurs upon delivery of the Product to the Customer or to a designated recipient.Promotional offers, discounts, and special pricing are valid only during the period specified and cannot be applied retroactively to previously placed orders.

PART 5:

5.1: Placing an Order

To place an order, the Customer selects the desired Product(s) and adds them to the shopping cart.Before completing the purchase, the Customer has the opportunity to review the contents of the cart, verify quantities, colors, sizes, delivery information, and pricing details.Once all information has been reviewed, the Customer proceeds to checkout and provides the necessary billing, shipping, and payment details.By confirming the order, the Customer acknowledges having read and accepted these General Terms and Conditions of Sale and agrees to purchase the selected Product(s).An order shall only be considered final once payment has been successfully authorized and confirmed.

5.2 Order Confirmation

Following successful payment, the Customer will receive an order confirmation email containing a summary of the purchased Products, billing information, shipping details, and order reference number.This confirmation email constitutes acknowledgement of receipt of the order but does not guarantee acceptance in cases of stock unavailability, pricing errors, suspected fraud, or other exceptional circumstances.Misuri reserves the right to refuse, cancel, or limit any order for legitimate reasons, including but not limited to:Product unavailabilityPayment authorization failurePricing or technical errorsSuspected fraudulent activityExisting disputes with the CustomerUnusual or excessive order quantitiesShould an order be cancelled after payment has been received, the Customer will be fully refunded using the original payment method.

5.3 Payment

Payments on the Website may be made using the payment methods displayed during checkout, including major credit and debit cards, PayPal, digital wallets, and other payment solutions made available by Misuri.All transactions are processed through secure payment providers using encrypted technologies designed to protect Customer information and payment data.Misuri does not store complete credit card information on its servers.In the event of suspected fraudulent use of a payment method, Misuri reserves the right to suspend or cancel the corresponding order and may request additional verification from the Customer before processing the purchase.Payment must be received in full before Products are prepared and dispatched.

5.4 Order Records

Misuri maintains electronic records of orders, confirmations, invoices, and communications related to purchases made through the Website.These records shall be considered valid evidence of transactions between Misuri and the Customer unless proven otherwise.Customers are encouraged to retain their order confirmation emails and invoices for future reference.

PART 6:

Misuri ships worldwide through trusted international carriers.Orders are generally prepared and dispatched within 1 to 3 business days following payment confirmation. During promotional periods, holidays, or exceptional circumstances, processing times may be extended.Estimated delivery times are provided for guidance only and may vary depending on the destination country, customs procedures, local carriers, and unforeseen circumstances beyond Misuri's control.Once an order has been shipped, the Customer will receive a shipping confirmation email containing tracking information when available.The Customer is responsible for providing accurate shipping information. Misuri shall not be held responsible for delays, losses, or additional costs resulting from incorrect or incomplete delivery details supplied by the Customer.For international shipments, customs duties, import taxes, and local charges imposed by the destination country remain the sole responsibility of the Customer.In the event that a package is returned to Misuri due to an incorrect address, refusal of delivery, failure to pay customs charges, or repeated unsuccessful delivery attempts, Misuri reserves the right to deduct any shipping and return costs from the refund amount.Risk of loss or damage to the Products passes to the Customer upon delivery.Should a Product become unavailable after an order has been placed, Misuri will inform the Customer as soon as possible and offer either a refund or an alternative solution where appropriate.

PART 7:

7.1 Right of Withdrawal

Customers have the right to withdraw from their purchase within 14 calendar days from the date of delivery without providing any reason.To exercise this right, the Customer must contact Misuri Customer Care before the expiration of the withdrawal period and request return authorization.Returned Products must be shipped back within 14 days following the withdrawal request.

7.2 Return Conditions

To be eligible for a return, Products must:

• Be unused and unworn
• Be in their original condition
• Include all original packaging, tags, dust bags, accessories, and documentation
• Show no signs of wear, damage, alteration, or use

Misuri reserves the right to refuse returns that do not comply with these conditions.Customers are responsible for ensuring that returned Products are adequately packaged to prevent damage during transit.

7.3 Refunds

Once the returned Product has been received and inspected, Misuri will notify the Customer regarding the approval of the refund.

Approved refunds will be processed using the original payment method within 14 business days from receipt and verification of the returned Product.

Original shipping costs, customs duties, taxes, and import fees are non-refundable except where required by applicable law.

Misuri reserves the right to withhold reimbursement until the returned Product has been received and inspected.

7.4 Exchanges

Subject to availability, Customers may request an exchange for a different color, size, or Product if it's not personnalised.If the requested replacement is unavailable, Misuri may offer an alternative Product or issue a refund.

Additional shipping charges may apply depending on the destination and the nature of the exchange.

7.5 Personalized Products

Products customized, monogrammed, engraved, gilded, or otherwise personalized at the Customer's request are made specifically for that Customer. As a result, personalized Products cannot be returned, exchanged, or refunded except in the event of a manufacturing defect or an error attributable to Misuri.

This includes, but is not limited to, products personalized with initials, names, dates, or bespoke modifications.

7.6 Defective or Incorrect Products

If the Customer receives a Product that is defective, damaged upon arrival, or different from the item ordered, they must contact Misuri Customer Care within 7 days of delivery and provide supporting photographs. Following review, Misuri may offer a repair, replacement, exchange, or refund depending on the circumstances and applicable consumer protection laws.Each request is evaluated individually to ensure a fair and satisfactory resolution.

PART 8:

Misuri collects and processes personal information solely for the purpose of managing orders, providing customer support, improving the shopping experience, and complying with applicable legal obligations.Personal information may include, but is not limited to:

• Name and surname
• Billing and shipping address
• Email address
• Telephone number
• Payment information
• Order history

Misuri is committed to protecting the privacy and security of Customer data and processes personal information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Customer information is never sold to third parties.Customers have the right to access, correct, update, restrict, transfer, or delete their personal data at any time by contacting Misuri Customer Care.

Additional information regarding the processing of personal data can be found in the Privacy Policy available on the Website.

PART 9:

The Website uses cookies and similar technologies to improve functionality, analyze website performance, remember user preferences, and enhance the overall browsing experience.

Cookies may be used to:

• Enable essential website functions
• Maintain shopping cart information
• Analyze website traffic
• Personalize content and marketing communications

Customers may manage or disable cookies through their browser settings. However, certain features of the Website may not function properly if cookies are disabled.

Further details regarding the use of cookies can be found in the Cookie Policy available on the Website.

PART 10:

All content available on the Website, including but not limited to:

Text - Photographs- Videos - Illustrations - Product designs - Logos -Trademarks- Graphics

Website layoutis the exclusive property of Misuri or its licensors and is protected by applicable intellectual property laws.No content from the Website may be copied, reproduced, distributed, modified, published, transmitted, displayed, or otherwise used without the prior written consent of Misuri.

Unauthorized use of any intellectual property belonging to Misuri may result in legal action.

PART 11:

Misuri shall not be held liable for any indirect, incidental, special, or consequential damages arising from the use of the Website or the purchase of Products.While Misuri makes every effort to ensure that information displayed on the Website is accurate and up to date, errors, omissions, inaccuracies, or interruptions may occasionally occur.

Misuri does not guarantee uninterrupted access to the Website and shall not be responsible for delays, technical failures, system interruptions, or events beyond its reasonable control.Nothing in these Terms shall exclude or limit liability where such exclusion is prohibited by applicable law.

PART 12:

Misuri shall not be liable for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control.These circumstances may include, but are not limited to:

• Natural disasters
• FloodsFires
• Epidemics or pandemics
• Government restrictions
• Labor disputes
• Transportation disruptions
• Cyberattacks
• Supply chain interruptionsIn such circumstances, Misuri's obligations shall be suspended for the duration of the event.

PART 13:

These General Terms and Conditions of Sale shall be governed by and construed in accordance with Italian law.Any dispute arising from or relating to these Terms, the Website, or the purchase of Products shall first be addressed through good-faith discussions between the Customer and Misuri.If an amicable resolution cannot be reached, disputes shall be submitted to the competent courts of Florence, Italy, unless otherwise required by applicable consumer protection legislation.

Customers residing within the European Union may also access the European Online Dispute Resolution platform for the resolution of consumer disputes.