Returns & Exchanges
Online Returns
At MISURI, we accept returns of unworn, unused and undamaged merchandise purchased online for a refund of the item price within 14 days of delivery.
Personalized, altered, made-to-order and other non-returnable items described below are excluded.
To initiate a return, please contact MISURI Customer Care to request return authorization. Customer Care will provide instructions on how and where to send your return.
MISURI reserves the right to refuse items returned without prior authorization.
Returned products must be unused, unworn, undamaged and returned in their original condition, including all original packaging, tags, accessories and documentation.
Return Shipping Costs
The customer is responsible for return shipping costs and any applicable VAT, customs duties, import charges or taxes associated with the return.
Original shipping charges, duties, taxes and tariffs are non-refundable, except where otherwise required by applicable law.
We recommend using a trackable and insured shipping service when returning your order.
Personalized, Altered or Made-to-Order Items
Once an item has been personalized, altered or made specifically at the customer's request, it can no longer be returned or exchanged.
This includes products personalized with initials or other graphic marks, as well as special-order products made in colors, configurations or with modifications not normally offered.
The right of withdrawal for customized and/or personalized products is excluded in accordance with Article 59(1)(c) of Italian Legislative Decree No. 206 of 6 September 2005.
Sale Merchandise
Sale merchandise is final and cannot be returned or refunded, subject to applicable consumer protection laws.
Exchanges
If you wish to exchange an eligible item, please contact MISURI Customer Care before returning it.
Once the merchandise has been received, inspected and accepted by MISURI, we will proceed with the exchange, subject to product availability.
Refunds
Refunds will be processed after the returned merchandise has been received, inspected and accepted by MISURI.
Refunds will be made to the original payment method and issued in the same currency as the original purchase.
Processing times may vary depending on the payment provider or financial institution. Any difference in the refunded amount resulting from exchange-rate fluctuations cannot be reimbursed by MISURI.
Shipping charges, customs duties, taxes and tariffs are non-refundable, except where otherwise required by applicable law.
Defective or Incorrect Merchandise
If you receive a defective, damaged or incorrect product, please contact MISURI Customer Care and provide your order details and supporting photographs where appropriate.
Defective merchandise will be assessed on a case-by-case basis and MISURI will provide the appropriate solution in accordance with applicable consumer protection laws.
A Note About Natural Leather
Leather is a natural material and each hide is unique.
Slight variations in color, texture and grain, as well as small natural marks or imperfections, may occur. Differences may also result from the tanning process and from one batch of leather to another.
These natural variations are characteristic of genuine leather and should not be considered defects.
In-Store Purchases
Purchases made at the MISURI store are not eligible for a refund unless defective.
Eligible unworn, unused and undamaged items may be exchanged or returned for store credit, excluding personalized, altered or made-to-order products.
Please contact MISURI Customer Care before returning an item purchased in store.
Contact Us
To request a return or exchange, please contact:
MISURI Customer Care
support@misuri.com
Piazza Santa Croce, 20/r
50122 Firenze, Italy
+39 055 240995
Please include your order number and details of the product you wish to return or exchange.
