Questions and Answers
Below, you will find answers to the most common questions regarding Misuri, your order, shipping, and more.
ORDERS
Once your order has been shipped, you will receive a confirmation email containing tracking information.
Please contact our Customer Care team as soon as possible. We will do our best to accommodate your request before the order is dispatched.
Yes, Misuri ships worldwide. We offer free shipping on eligible orders. Delivery times and shipping options are displayed at checkout.
SHIPPING
Orders are typically prepared within 1–3 business days. Delivery times vary depending on the destination country.
For orders shipped outside the European Union, customs duties and import taxes may apply and remain the responsibility of the customer.
RETURNS & EXCHANGES
Yes. You may return eligible items within 14 days of delivery, provided they are unused and in their original condition.
Subject to availability, we are happy to assist with exchanges for another color or model.
Personalized products, including items customized with initials or other bespoke details, cannot be returned, exchanged, or refunded, as they have been made specifically for you. The only exception applies in the event of a manufacturing defect, damage, or an error attributable to Misuri during the personalization process.
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